Effective Date: 01/01/2025
Website: www.velarax.com
Company: Velarax
Velarax (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.velarax.com
, purchase from us, or interact with our services.
1. Information We Collect
When you visit our website or engage with us, we may collect the following types of information:
Personal Information: Name, company name, email address, billing/shipping address, phone number, GST number (if applicable).
Payment Information: Billing details, payment mode (processed securely via trusted third-party payment gateways – we do not store card details).
Business Information: For B2B clients, purchase history, product inquiries, and communication records.
Technical Data: IP address, browser type, operating system, device information, pages visited, and cookies to improve your website experience.
2. How We Use Your Information
We use the collected information to:
Process and fulfill your orders and inquiries.
Provide customer support and respond to your requests.
Improve our website, product offerings, and user experience.
Send you updates, order confirmations, invoices, and relevant communication.
Comply with legal and tax obligations.
We will never sell, rent, or trade your personal data to third parties.
3. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors use our site.
You can disable cookies through your browser settings, but some features of the website may not function properly.
4. Sharing of Information
We may share information only with:
Service Providers: Payment processors, logistics partners, website hosting, and IT service providers – strictly to fulfill your orders and operate our business.
Legal Authorities: If required by law, to comply with regulations, prevent fraud, or protect rights.
5. Data Security
We use industry-standard security practices to protect your information from unauthorized access, alteration, disclosure, or destruction.
6. Your Rights
You may:
Request a copy of the personal data we hold about you.
Request correction or deletion of your information (subject to legal and accounting obligations).
Opt-out of marketing communications anytime by clicking “unsubscribe” in our emails or contacting us directly.
7. Third-Party Links
Our website may display links to third-party websites. We are not responsible for the privacy practices of these external sites.
8. Updates to Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the “Effective Date.”
9. Contact Us
For any questions about this Privacy Policy or to exercise your rights, contact us at:
📧 Email: support@velarax.com
📞 Phone: [+91-9873209529]
📍 Address: Bhalswa Road, Delhi 110033