Effective Date: 01/01/2025
Website: www.velarax.com
Company: Velarax
These Terms & Conditions (“Terms”) govern the use of our website www.velarax.com
(“Site”) and the purchase of products from Velarax (“we,” “our,” “us”). By accessing our Site or placing an order, you agree to these Terms.
1. Eligibility & Business Use
Our products are sold strictly for professional, research, and manufacturing use in perfumery, cosmetics, and home fragrance applications.
By purchasing from Velarax, you confirm that:
You are at least 18 years of age.
You are purchasing for business, research, or professional use, not for direct ingestion or medical use.
You understand how to handle, store, and use raw materials safely.
2. Orders & Payment
All prices listed are inclusive of GST unless stated otherwise.
Payment must be made in full before dispatch.
We accept online payments through secure third-party gateways.
Orders once processed cannot be canceled except at our discretion.
3. Shipping & Delivery
We ship across India and internationally (subject to shipping regulations).
Delivery timelines are estimates only and may vary due to courier delays or regulatory checks.
Risk of loss passes to you upon dispatch of goods from our facility.
4. Returns & Refunds
Due to the nature of raw materials and chemicals, returns and refunds are not accepted once the product is opened or tampered with.
We will accept returns only if:
You receive the wrong product, or
The product is damaged in transit (with proof provided within 48 hours of delivery).
Proof is required, complete unboxing video
Refunds (if approved) will be processed within 7-10 working days.
5. Safety & Compliance
Our products are supplied with COA/SDS on request for bulk professional use.
You are responsible for ensuring compliance with local regulations (Drug/Excise/Import rules, if applicable) before using or reselling our products.
Velarax will not be held liable for misuse, mishandling, or non-compliance with safety norms.
6. Intellectual Property
All content on this Site, including text, images, product descriptions, and logos, are the property of Velarax and may not be copied, distributed, or used without prior written consent.
7. Limitation of Liability
Velarax is not responsible for any direct, indirect, incidental, or consequential damages resulting from the use or misuse of our products.
You agree to handle all materials in accordance with professional safety standards.
8. Governing Law & Jurisdiction
These Terms shall be governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts located in [Your City/State].
9. Changes to Terms
We may revise these Terms at any time. Continued use of our Site or services constitutes acceptance of the revised Terms.
10. Contact Us
📧 Email: support@velarax.com
📞 Phone: [+91-9873209529]
📍 Address: Bhalswa Road, Delhi 110033